At Ed and Don's, we stand behind every product we sell and want to ensure your product to be perfect in every way. If for any reason you are not satisfied with our products, simply return it within 7 days of receipt and we will replace, exchange, or refund the cost of the item (excluding shipping charges).
Please send returns and exchanges to:
Ed and Don's
4462 Malaai Street
Honolulu, HI 96818
PLEASE NOTE: ALTHOUGH WE WILL DO OUR BEST TO PREPARE THE SHIPMENT THE NEXT DAY, DUE TO COVID-19 DELAYS MAY OCCUR UP TO 3 BUSINESS DAYS TO SHIP OUT FROM HAWAII. PLEASE LOOK FOR TRACKING CONFIRMATION AND INQUIRE IF YOU DO NOT RECEIVE ANY EMAIL FROM ED AND DON'S OF HAWAII WITHIN 3 DAYS OF ORDER.
When are you open?
Monday through Friday, 8:00 a.m. - 4:30 p.m.
Do you have a mail order catalog?
No, unfortunately we do not offer a catalog at this time. Product flyers are available upon request.
What about out of stock items?
It is rare that we are out of stock on any of our products, however, we will notify you as soon as possible if we cannot meet our promised delivery date.
Do you ship internationally?
Please inquire at email@example.com
Do you ship to PO Boxes, FPO or APO addresses?
Yes, please contact us so that we may be able to assist you in this transaction.
What payment methods do you accept?
We accept Visa or Master Card. .
How long will it take to receive my order?
Orders are shipped within 3 to 5 business days upon order confirmation from our Service Rep.
Are your products kosher certified?
No, our products are not kosher certified at this time.
Do you carry sugar-free candies?
No, we do not manufacture sugar-free candies at this time.
Do all of your candies contain nuts?
Most of our products contain nuts or nut oils. If you are allergic to nuts, we recommend that you do not consume our products.
Do you recommend shipping during summer months?
We do not recommend shipping our chocolate products during summer months. However, most of our other products will ship nicely during the warmer summer months.
Do you offer factory tours?
Unfortunately, due to safety and health issues, we are unable to offer tours at this time.
Do you have a store?
Yes, we have a retail store located within the same building as our factory on Malaai Street in Honolulu. Our store is open year round from 10:00 a.m. to 4:30 p.m., Monday through Friday. CURRENTLY OPEN FOR CURVE SIDE PICK UP. Credit Card transaction only.